AWS Support Plan Pricing for European Sovereign Cloud

AWS Countdown Premium is a monthly subscription available for Business Support, Enterprise On-Ramp, and Enterprise Support customers and offers proactive guidance and troubleshooting. It is priced at a flat €10,000/month. Billing starts from the start date shared by customers during registration.

All paid AWS Support plans are billed monthly, with no long-term contracts. AWS Support fees are calculated on a per-account basis for Business Support plans. For Enterprise Support, you are billed based on the aggregate monthly gross AWS charges (see below) for all your account IDs subscribed to Enterprise Support.

Monthly fees for the Business and Enterprise Support plans are calculated based on each month's gross AWS charges (before any discounts or credits are applied). Charges for certain AWS Services, including the following, are not included in the AWS Support fee calculation: AWS Support, AWS Elemental Support, AWS Elemental Media Event Management, AWS Managed Services, AWS Marketplace*, AWS Professional Services, AWS Training and Certifications, and Amazon EKS Anywhere. Charges for Amazon Mechanical Turk, Amazon Mechanical Turk Worker Rewards, FreeRTOS, and VMware Cloud on AWS are also not included in the AWS Support fee calculation.

* Please note that Bedrock Marketplace and Bedrock serverless purchases are considered Bedrock usage, though you may see a bill through AWS Marketplace.

Please see Billing and Support FAQs for additional detail.

AWS Support fees for AWS European Sovereign Cloud for will be the greater of (a) the specified minimum monthly fee, or (b) a percentage of your monthly AWS charges incurred in AWS European Sovereign Cloud region, as described above. You need to wait for a minimum of 30 days since the subscription start date to cancel a subscription. You are obligated to pay for a minimum of one month of support each time you register AWS Support. If you cancel your subscription for AWS Support after 30 days of sign-up, you’ll receive a prorated refund for the remainder of your current month’s AWS Support charge to the original payment method. This prorated refund is subject to your AWS Support plan’s minimum monthly charge. AWS reserves the right to refuse to provide AWS Support to any customer that frequently signs up for and then cancels AWS Support.

When you prepay for Savings Plans, and Nodes for Amazon EC2, Amazon RDS, Amazon Redshift, Amazon ElastiCache, Amazon OpenSearch Service, Amazon DynamoDB (and any other AWS Services for which such reserved resources exist) and are enrolled in a paid AWS Support plan, the upfront charges for each reserved resource are included in the calculation of your AWS Support fees in the month you purchase the resources. In addition, any recurring charges for these resources are included in the calculation of your AWS Support fees for the month in which these charges are incurred.

If you have existing reserved resources when you sign up for a paid AWS Support plan, the upfront charges for the reserved resources, prorated over the term of the reservation, are included in the fee calculation for the first month of AWS Support.