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- AWS European Sovereign Cloud Support
What is AWS Support?
AWS Support offers much more than traditional IT break-fix. In addition to accelerating your recovery from operational disruptions, we provide you with proactive planning and communications, as well as advisory services and cloud expertise to help you achieve business outcomes with increased speed and scale in the AWS European Sovereign Cloud. Our AWS Support engineering team, located within the European Union (EU), is trained in all technical domains covered by AWS, and is available to provide you with general guidance, how-to advice, best-practice help, troubleshooting and proactive operational support. AWS Support for the AWS European Sovereign Cloud is available in English, German, French, Italian, Portuguese and Spanish. See the European Sovereign Cloud Plans Comparison page for more information.
AWS Support leverages the knowledge and insights of AWS – the world’s most broadly adopted cloud platform with more than 200 services and millions of customers – to offer you strategic guidance to succeed in the cloud.
Benefits
Planning capabilities help customers optimise the configuration of their infrastructure to scale, avoid problems and accelerate value from cloud investment. Architectural reviews for Enterprise customers improve performance in six areas: operational excellence, security, reliability, efficiency, cost-optimisation and sustainability. Launch and event planning provide strategic guidance for business-critical events. Proactive services can fit customers’ unique needs with targeted workshops and operational game days.
AWS Support tools such as AWS Trusted Advisor help you follow AWS best practices by inspecting your AWS environment with automated checks and providing recommendations when opportunities exist to optimise costs, improve performance, increase security and monitor service quotas. Organisations that leverage our programmes, dashboards and workload diagnostics are more likely to improve uptime and secure their cloud environments. Customers enjoy the benefits of incident-management programmes, including rapid response times for business-critical failures, workshops to reduce high-severity incidents altogether and tools to monitor support cases.
We solve difficult problems for the largest customers, across a range of industries. We leverage our learnings to continuously improve and fine-tune our tooling to deliver world-class service. Customer service and subject-matter experts partner with you in the long term to accelerate success. We offer a range of plans that provide value and meet you at every stage of your cloud journey. Our cloud support engineers and subject-matter experts provide guidance and find you the right AWS teams and services to engage. Leverage the knowledge of our experts to spend less time on undifferentiated tasks, and more time on higher-value activities that drive innovation for your business.